The goal of North American Lights is to offer our customers the highest quality products at the lowest prices. Our highly trained Sales & Customer Service Representatives are always friendly and are available to help you find the items that suit your specific needs.

We aspire to provide you with a superb experience that will make us your one stop retailer for all your lighting needs.

We offer free standard ground shipping to Canada on orders of $75 or greater. Orders of $74.99 or less will be emailed the shipping charges based on their addresses. For expedited shipping or other special requests please contact us and we will do our utmost to find the best solution for you.

All other destinations: As shipping charges to other destinations can vary greatly, our shipping process is as follows: After you place an order you will be contacted by our customer service department, and we will let you know what the shipping costs will be. Your order will NOT be finalized until you approve the shipping charges. Please note that shipping to other destinations may take 5 - 7 days longer than normal shipments.

Depending on the items you order from North American Lights, we may be able to ship to a P.O. Box. If you prefer to ship to a P.O. Box, feel free to give us a call at 888-888-8888, and we will be glad to discuss shipping options with you. Alternatively, you can go ahead and place your order, and we will contact you if there is any challenge in shipping to your address.

We accept the following payment methods when using our online ordering system:

• Visa
• MasterCard
• American Express
• Discover
• Pay Pal

We also accept personal cheques, certified cheques and money orders. Please call 888-888-8888 for details.

If your order has not yet entered the shipping process, you can cancel your order. To prevent an order from shipping, it is vital that you call us at 888-888-8888 or email us at [email protected] as soon as possible.

Once an order has entered the shipping process, we may not be able to accept a cancellation and/or your order may be considered a return.

If the damage is found while the shipping carrier is on site, please DO NOT accept the package and refuse delivery. Please contact us to arrange a re-shipment.

If the damage is found after the package has been delivered, please DO NOT install the item. Please contact us and provide photos so we can process a replacement.

Unfortunately, as freight carriers only allow a limited time to file freight claims, damages reported after 30 days will not be honored. Additionally, once a defective item is installed, we may not be able to provide a replacement.

For detailed information on returning your order, please refer to our return policy. If you were inadvertently shipped a product different than the one you ordered, please contact us within 48 hours of receiving the product. We will provide a Return Authorization Number, arrange for the return shipment, and have the correct product shipped free of charge.

Sure! While we protect all information, you provide us with policies and technologies that exceed industry standards, we understand that online orders may not be the best fit for everyone. Feel free to give us a call at 888-888-8888 and one of our Customer Specialists will be glad to help you.

When you place orders or access your account information, our secure server software (SSL) encrypts all information you input before it is sent to us. The data we collect from you is protected against unauthorized access. We have very strict policies and procedures designed to protect the privacy of our customers. We will never share or sell your personal information with any external organization, unless you provide prior consent. Any personal information you wish to provide is also protected internally.

Whether you are an existing customer, looking to become a customer or just have a question, we would love to hear from you! Please see all our contact information.